Your Privacy Matters to Us
Keith My Furnace Guy is committed to protecting your privacy and ensuring the security of your personal information when you use our furnace services.
At Keith My Furnace Guy, protecting your privacy is important to us. This policy outlines how we collect, use, and protect your personal information when you interact with our website and furnace cleaning services.
Consent
By using our services, you consent to the collection and use of information in accordance with this policy. If you do not agree with any terms in this policy, please do not use our services.
Information We Collect
We collect information that you provide directly to us through:
Service Request Form
- Full Name
- Email Address
- Phone Number
- Service Address
- Furnace Details (Brand, Model, Age)
- Service Type Needed
- Preferred Contact Method
Contact Form
- Full Name
- Email Address
- Phone Number
- Message Content
Additional Information
- Service history and interactions
- Communication preferences
- Furnace maintenance feedback
- Educational content preferences
How We Use Your Information
We use the collected information to:
- Provide accurate quotes for furnace cleaning and maintenance services
- Schedule and process your service requests
- Communicate about your furnace service details and timeline
- Send service updates and educational maintenance tips
- Improve our furnace cleaning and educational services
- Respond to your HVAC inquiries and support requests
- Share educational content about furnace maintenance
Information We Share
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this privacy policy.
Your information may be shared with:
- Keith Last (the owner) who personally performs all furnace services
- Administrative support staff for scheduling purposes only
- Legal authorities when required by law
- Note: We do NOT use subcontractors - all work is performed by Keith personally
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete it.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
Third Party Services
We may use third-party services to assist with our operations. These services are subject to their own privacy policies and we are not responsible for their actions. We encourage you to review their privacy policies
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your information
- Ask questions about our privacy practices
- Withdraw your consent at any time
Changes to this Privacy Policy
We may update this policy to reflect changes in our practices or for other operational reasons. We will notify you of any significant changes by email or through our website.
Contact Us
For any privacy-related questions or to exercise your rights, please contact Keith directly:
Keith My Furnace Guy